Returns Policy

RETURNS POLICY: REFUNDS, EXCHANGES & RETURNS

We want you to be happy with your purchase, if you are not satisfied please email us at info@bullyion.com within 14 days from the day following delivery of the goods.

Once our team is in receipt of your email they will deal with your query and respond accordingly within 24-48 hours.

EXCHANGES-UNITED KINGDOM ONLY

Worried about sizing? We offer exchanges to make sure your furry friend gets the perfect fit!

If you wish to exchange products just head to the home page footer and click on Make A Return Or Exchange within 14 days from the day following delivery of the goods.

Once you have submitted your request to Make A Return Or Exchange our team will review it and you will receive an email with further instructions.

We will aim to exchange your item/s as quickly as possible and normally within 5 working days from receipt of your returned item.

You will be required to pay our inbound & outbound shipping costs based upon your location before we process & ship you the exchanged product/s.

Please ensure you enclose your order number within the parcel for traceability, this is mandatory for all exchanges otherwise we will not be able to trace your parcel.

Please note Items that are personalised cannot be returned, exchanged or refunded.

Please note size guides displayed on our website are guides only you will still need to measure your dog in order to see if the product will fit.

We cannot be held responsible for any additional associated costs with shipping returns or exchanges. 

CANCELLATION UNDER DISTANCE SELLING REGULATIONS (UK)

If you buy online or by phone, your consumer rights entitle you to a refund if you request one in writing within 14 days from the day following delivery of the goods ("The Cooling Off Period")

Please note Items that are personalised cannot be returned, exchanged or refunded.

RETURNS-UNITED KINGDOM ONLY

RETURN INSTRUCTIONS

You can only return an item/s by post if you ordered it online or by phone.

If you wish to return products just head to the home page footer and click on Make A Return Or Exchange within 14 days from the day following delivery of the goods.

Once you have submitted your request to Make A Return Or Exchange our team will review it and you will receive an email with further instructions.

With the exception of faulty goods, products are returned at your own cost. 

Please ensure you enclose your order number within the parcel for traceability, this is mandatory for all returns otherwise we will not be able to trace your return parcel.

It is important that any unwanted item/s are returned in FULL in their original condition.
We would expect this to mean: - Items are returned in their original packaging and in original condition - It is undamaged and unused with all, if applicable, pieces intact and enclosed.

Once in receipt of the returned item/s we will inspect them and if all is acceptable we will process a refund for you or as an option you can have a store credit.

You will be refunded for the goods only and not our inbound or outbound shipping costs unless we sent you faulty or incorrect item/s.

If your order included more than one item and you wish to return part of the initial order you will still only be refunded for the goods only and not our inbound and/or outbound shipping costs.This is to cover our costs for shipping several items together as we are charged based upon weight and volume or whichever is the greater.This policy also applies to any deliveries we make where your order value is £75 or greater where we offer free delivery which we absorb due to the order size. In the event these items are returned for a refund either as a whole or in part we will still deduct our inbound and/or outbound shipping costs at the time from your refund.

Please allow up to 10 working days for your refund to appear back to your original mode of payment.

Return postage costs are borne by the customer unless the item/s were faulty or we sent you the incorrect item/s.

Please note Items that are personalised cannot be returned, exchanged or refunded.

Please note size guides displayed on our website are guides only you will still need to measure your dog in order to see if the product will fit.

We cannot be held responsible for any associated costs with shipping returns or exchanges. 

FOR INTERNATIONAL RETURNS ONLY (USA, WORLDWIDE & EU)

All products are sold on a Delivery Duty Unpaid (DDU) basis, so please be aware that recipients may have to pay import duty/tariffs or other taxes to our delivery partners before they can release your goods.

You can only return an item/s by post if you ordered it online or by phone.

To return item/s by post please email us at info@bullyion.com within 14 days from the day following delivery of the goods.

With the exception of faulty goods, products are returned at your own cost and we are not responsible for packages lost in transit so please ensure you retain proof of postage and a tracking number for transparency.

Once our team is in receipt of your email they will deal with your query and respond accordingly within 24-48 hours with further details of how & where to return your parcel.

Please ensure you enclose your order number within the parcel for traceability, this is mandatory for all returns otherwise we will not be able to trace your return parcel.

It is important that any unwanted item/s are returned in FULL in their original condition.
We would expect this to mean: - Items are returned in their original packaging and in original condition - It is undamaged and unused with all, if applicable, pieces intact and enclosed.

Once in receipt of the returned item/s we will inspect them and if all is acceptable we will process a full refund for you or as an option you can have a store credit.

Please allow up to 10 working days for your refund to appear back to your original mode of payment.

You will be refunded for the goods only and not our outbound shipping costs.

If your order included more than one item and you wish to return part of the initial order you will still only be refunded for the goods only and not our outbound shipping costs.This is to cover our costs for shipping several items together as we are charged based upon weight and volume or whichever is the greater.This policy also applies to any deliveries we make where your order value is £75 or greater where we offer free delivery which we absorb due to the order size.In the event these items are returned for a refund either as a whole or in part we will still deduct our outbound shipping costs at the time from your refund.

Return postage costs are borne by the customer unless the item/s were faulty or we sent you the incorrect item/s.

Please note Items that are personalised cannot be returned, exchanged or refunded.

Please note size guides displayed on our website are guides only you will still need to measure your dog in order to see if the product will fit.

We cannot be held responsible for any associated costs with shipping returns or exchanges. 

If the faulty item constituted the entire order or if all items delivered were faulty or damaged or the incorrect item/s were shipped, the original delivery charge will be repaid.

If the recipient has paid import duty/tariffs or other taxes proof will be required and it will be repaid on a pro rata basis.

Our international returns policy does not affect your legal and statutory consumer rights.

FULL TERMS AND CONDITIONS APPLY

For our Full Terms & Conditions for all orders placed online or by phone together with details of our returns & refund policies, including exclusions please visit:

Terms and Conditions (on the home page footer section)