Free UK Next Day Delivery
Returns Policy
RETURNS POLICY: REFUNDS,EXCHANGES & RETURNS
We want you to be happy with your purchase, if you are not satisfied please email us at info@bullyion.com within 14 days from the day following delivery of the goods.
Once our team is in receipt of your email they will deal with your query and respond accordingly within 24-48 hours.
FREE EXCHANGES UNITED KINGDOM ONLY
Worried about sizing? We offer FREE exchanges to make sure your furry friend gets the perfect fit!
If you wish to exchange products due to: sizing , colour or style just email us at info@bullyion.com within 14 days from the day following delivery of the goods.
We will aim to exchange your item/s as quickly as possible and normally within 5 working days from receipt of your returned item.
Please note Items that are personalised cannot be returned, exchanged or refunded.
CANCELLATION UNDER DISTANCE SELLING REGULATIONS (UK)
If you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 14 days from the day following delivery of the goods ("The Cooling Off Period")
Please note Items that are personalised cannot be returned, exchanged or refunded.
FREE RETURNS UNITED KINGDOM ONLY
RETURN INSTRUCTIONS
You can only return an item/s by post if you ordered it online or by phone.
To return item/s by post please email us at info@bullyion.com within 14 days from the day following delivery of the goods.
Once our team is in receipt of your email they will deal with your query and respond accordingly within 24-48 hours.
Our Address For All Returns:
Bullyion International Ltd
Unit A3 Chartwell Point,
Chartwell Drive Industrial Estate,
Chartwell Drive,
Wigston,
Leicester,
LE18 2FT
United Kingdom
It is important that any unwanted item/s are returned in FULL in their original condition.
We would expect this to mean: - Items are returned in their original packaging and in original condition - It is undamaged and unused with all, if applicable, pieces intact and enclosed.
Once in receipt of the returned item/s we will inspect them and if all is acceptable we will process a full refund for you or as an option you can have a store credit.
Please allow 5 working days for us to process your returns and refunds from receipt
FOR INTERNATIONAL RETURNS ONLY (USA, WORLDWIDE & EU)
All products are sold on a Delivery Duty Unpaid (DDU) basis, so please be aware that recipients may have to pay import duty/tariffs or other taxes to our delivery partners before they can release your goods.
You can only return an item/s by post if you ordered it online or by phone.
To return item/s by post please email us at info@bullyion.com within 14 days from the day following delivery of the goods.
Once our team is in receipt of your email they will deal with your query and respond accordingly within 24-48 hours.
Our Address For All Returns:
Bullyion International Ltd
Unit A3 Chartwell Point,
Chartwell Drive Industrial Estate,
Chartwell Drive,
Wigston,
Leicester,
LE18 2FT
United Kingdom
It is important that any unwanted item/s are returned in FULL in their original condition.
We would expect this to mean: - Items are returned in their original packaging and in original condition - It is undamaged and unused with all, if applicable, pieces intact and enclosed.
Once in receipt of the returned item/s we will inspect them and if all is acceptable we will process a full refund for you or as an option you can have a store credit.
Please allow 5 working days for us to process your returns and refunds from receipt
Please note Items that are personalised cannot be returned, exchanged or refunded.
If you are returning goods due to a fault or incorrect item/s being sent on the part of Bullyion International Ltd, we will provide you with a shipping label once you have completed and submitted the form in the returns portal.
We will refund the purchaser with the price paid for the goods on receipt of the returned item/s.
If the faulty item constituted the entire order or if all items delivered were faulty or damaged or the incorrect item/s were shipped, the original delivery charge will be repaid.
If the recipient has paid import duty/tariffs or other taxes proof will be required and it will be repaid on a pro rata basis.
Our international returns policy does not affect your legal and statutory consumer rights.
FULL TERMS AND CONDITIONS APPLY
For our Full Terms & Conditions for all orders placed online or by phone together with details of our returns & refund policies, including exclusions please visit:
Terms and Conditions (on the home page footer section)
